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Shaina Malhotra from Delhi had a flourishing career of over 20 years in sales and training. For the most part of her career, she had been with Citibank N.A. in credit cards, branch banking, sales, service and operations. She managed Pan-India teams that engaged affluent customers to acquire new loans, accounts, credit cards and investments.

She was the sales head and assistant VP for the Bank’s Pan-India phone-based sales business and the service manager for assets and insurance business. It was under her guidance that her teams won over 27 sales awards in 8 years for outstanding performance.

But all this success came at a high cost – hectic schedules, burnout, stress, anxiety, pressure, and mounting workload which took a toll on her health and well-being. So, she made up her mind to start a new career and take a life path that is more fulfilling, productive, and satisfying. In 2012, she took a leap of faith. That is when ICBI changed her life, for better!

ICBI gave her the right platform to enhance her own personality and skills and at the same time, she could give back to the BFSI industry that showered her with growth opportunities. Ever since then, she has facilitated more than 500 sessions covering over 8,000 participants from various sectors including BFSI, FMCG, BPO, IT, NGO, hospitality, telecommunication, manufacturing, printing, infrastructure, and educational institutes.

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