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Management Team

Management Team

Rakesh Agarwal is the co-founder of ICBI and brings over 25 years of experience as a highly successful entrepreneur and expertise in the training industry. A Boston University graduate, he comes with a strong family business background and is reputed for starting innovative ventures which are pioneers in their field.

In his previous role, he had been the Managing Director of the world’s No. 1 air hostess training institute. In 1996, Rakesh had launched, for the first time in India, a boxed sales training program called WISE (Winning in Sales Every Time). A reputed motivator and trainer, he had highlighted the importance of creating a positive “first impression” in sales situations.

Rakesh had been instrumental in introducing the organized car rental business to India by signing an agreement with Hertz Rent-a-Car in 1985 at the age of 21 on behalf of his family. He was the pioneer in the field of telephone search engine and launched the famous brand “Ask Me”, establishing the first 24×7 telephone call-handling facility in India in 1989.

He had been a finalist for the Young Business Achiever Award instituted by Sista Saatchi and Saatchi and Indian Express.

Rakesh is now fully devoted to the cause of personal, social and corporate upliftment of people by promoting the business of Image Consulting. He is the chief consultant of First Impression Consulting Pvt. Ltd., which focuses on establishing the industry of Image Consulting and the subsequent expansion and consolidation.

Rakesh is also the co-author of the book “First Impressions, Lasting Impressions“, projecting a powerful image in the first few seconds can change your entire life, published by Times Group Books.

Suman Agarwal, the co-founder of ICBI holds a Masters award in Image Consulting – she is a Master Image Consultant – MFIPI from Federation of Image Professionals International (FIPI) – UK. This makes her the Senior most Image Consultant in the Indian Sub-continent. Suman carries a strong service, image and quality ethic, bringing meticulousness and great dedication to the profession of image consulting. Having begun her career in 1996, Suman brings years of experience in the services industry to her role as co-founder, guide, trainer and consultant at ICBI.

Suman carries high expertise in designing and implementing policies related to Grooming and Customer Service Standards for leading Corporate in addition to coaching professionals.

Suman’s experience include senior, national level roles at a leading training company where she provided tremendous value by establishing quality guidelines to service roles for the first time, ensuring quality adherence through training, monitoring and strong implementation measures.

Prior to that, Suman was associated with Jet Airways for eight years, rising through the ranks at the beginning of her career as a flight attendant to in-flight supervisor and then to the challenging role of looking after Grooming for the In-Flight Department and recruitment of Cabin Crew.

With great insight into the requirements of the airline industry, Suman created and executed the highest standards in grooming, appearance and customer service. She took the lead in setting the direction, implementing, guiding, training and monitoring in-flight attendant’s image. She infused her role with a substantive element through regular counseling for the attendants based on health and fitness in coordination with the medical department.

Her contribution in creating a strong service and image ethic was recognized by Jet Airways which selected Suman as the Face of the Airline, featuring her on the website and promotions in 2003.

Suman is also the co-author of the book “First Impressions, Lasting Impressions“, projecting a powerful image in the first few seconds can change your entire life, published by Times Group Books.

Anuradha Boxwala comes with over 25 years of leadership experience in managing education retail operations and has a track record of driving top line growth, increasing profitability and building teams in diverse and cross functional areas. As co-founder of Eduwiz Consulting Services, she has been working closely with Education and Training organizations, helping them build a robust Business Strategy, Reengineer Business Processes, Coach for leadership transformation, Build a culture of customer centricity and drive execution rigour.

Previously, she managed NIIT Ltd’s largest and most profitable operations in IT Retail Training, Pan-India, as Chief Business Officer, pioneering several innovative business strategies.

Program Partners

Judith Rasband is a Certified Image Master (CIM) in the Association of Image Consultants International, one of the first to be awarded with this achievement and one of only eight worldwide. Her Core Competencies in Image Management Careers have been adopted by AICI. She is the founder of Conselle L.C. and CEO and Director of the Conselle Institute of Image Management.

Judith earned a master’s degree specializing in the artistic, social, and psychological aspects of dress and image. With a passion for the work, this dynamic image consulting professional has decades of experience in the field as fashion and image educator, author, columnist, speaker, consultant, stylist, and video producer. She is active in her continued role as consumer advocate.

An international authority on image consulting and management, Judith is a presenter, consultant, and coach to private individuals, civic, corporate, government, and academic organizations & associations throughout the U.S. and Canada. Addressing the sensitive and often emotional issues of personal appearance, attitude, and etiquette, she is known to present more than 250 seminars in a single year.

Image Consulting Achievements, Awards, and Affiliations

  • A member of the Association of Image Consultants International, Judith was awarded AICI’s Certified Image Master (CIM) status in 2000, one of the first to achieve this highest level of professionalism.
  • Judith was honoured with the prestigious “IMMIE”, AICI’s Image Makers Merit of Industry Excellence award in the area of Education, identifying her as one of the top image professionals internationally.
  • Judith served as AICI’s VP Marketing, Advanced Education Chair, and Ethics Chair.
  • Fashion Education Director for the Tailored Apparel, Jewellery, and Accessories Council
  • Fashion Education Director for the Men’s Apparel Alliance
  • Member of the International Textiles & Apparel Association
  • Member of the American Association of Family & Consumer Science, Certified
  • Member of Fashion Group International
  • Member of the Association of Design Professionals
  • Member of the National Speakers Association, Mountain West Chapter
  • Member of the International Society of Performance Improvement
  • Member of the Better Business Bureau

Image Consulting Publications and Appearances

Judith is author of text and trade books that include the Image Management Quick Reference Guide, Wardrobe Strategies, Fabulous Fit 2nd Edition, the industry bible Fitting and Pattern Alteration 2nd Edition, as well as the award winning classic videos Look Changers and Five Easy Pieces. All are used in schools and universities and at Fashion Institute of Technology. Her articles and quotes have appeared in USA Today, The Wall Street Journal, Entrepreneur, Men’s Health, Glamour, Shape, European Stars & Stripes, Threads, Woman’s Day, Family Circle, and Image Update as well as newspapers nationwide. She has appeared on television and radio shows such as Oprah, Today, Good Morning America, ABC News, and the BBC, as well as scores of regional news and talk shows.