In-Store Styling and Personal Shopping Solutions for Fashion Retail Brands
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Shoppers expect brands to understand their unique needs and expectations (EMarketer, 2022)
Consumers are more likely to shop with brands that provide relevant offers and recommendations (Accenture Personalization Pulse Check)
Consumers expect personalized experiences from retail brands, and this expectation is rising (Shopify)
78% buyers would switch to a competitor after multiple bad customer service experiences. (PwC)
Businesses globally stand to lose up to $4.7 trillion in annual revenue due to poor customer service. (Qualtrics XM Institute)
Offering the service of a personal stylist can avoid buyer’s remorse. The current rates of return is 10.02% for offline stores (Shopify)
80% Consumers are more likely to make a purchase when brands offer personalized experiences (Epsilon)
34% More on average spent by customers when they are provided with personalised shopping experiences (Shopify)
56% Consumers will likely become repeat buyers after a personalised shopping experience (The State of Personalisation Report 2023)
94% Converted into loyal brand advocates due to excellent service (Nicastro, 2023)
2-3X Revenue growth for brands that create personalised shopping experiences, compared to brands that don’t (BCG Profiting from Personalization)
20% Boost in customer satisfaction rates due to positive customer experience (McKinsey)
20% Reduction in returns as having personal stylists can avoid buyer’s remorse (McKinsey). The current rates of return is 10.02% for offline stores (Shopify)
Personalization at scale drives up customer loyalty and results in higher share of wallet among loyal customers (McKinsey, 2020)
Personalised in-store styling and personal shopping services can help your brand stay ahead and differentiate from others.
At Image Consulting Business Institute, we offer flexible service formats to help retail brands enhance customer experience, boost sales, and build loyalty. Choose from the following customized options:
Gain valuable insights into your store’s performance and customer experience.
Empower your team with the skills to become professional stylists.
Deploy trained stylists for special occasions or high-traffic shopping periods.
Recruit certified Image Consultants, Stylists, and Soft Skills Trainers for full-time roles.
