General and Business Etiquette

General and Business Etiquette

Business etiquette is a set of standards for behaviour and interaction between individuals whereby everyone is treated respectfully with appropriate behaviour & courtesy.

Etiquette is an element of Image and is of paramount importance professionally, as it sets a positive and successful environment for the business clients. Just as the company maintains its brand Image by following a set of quality procedures and principles, displaying of proper & professional etiquette on the part of employees ensures that an excellent impression is created in the minds of the clients which helps in areas like service delivery, customer interactions, marketing & sales and profitability.

Globalisation has also changed the trend of client meetings, business meetings, conferences and networking meets which are now held indoors, outdoors, over brunch, lunch etc. This demands a wholesome knowledge of etiquette on the part of employees to rise to the situation and make a positive impact in all such events.

Etiquette is one of the most crucial topics in Image Management. It also has a lot of important facets. The client is taught different types of etiquette during this session. Some of them are: International etiquette, business etiquette, personal etiquette, cell phone etiquette, email etiquette, networking etiquette, travel etiquette.

Benefits:

  • All the employees exhibit appropriate and cordial behaviour setting higher standards for the company as a whole
  • Etiquette towards other employees in general improves the interpersonal relationships between employees/ departments and offices
  • Employees are confident of etiquette rules and behaviour when deputed on assignments to other companies/ offices or countries
  • An overall sense of pride and positive self-esteem

Content:

  • Importance of Business Etiquette
  • International Etiquette
  • Business Etiquette
  • Cell Phone Etiquette
  • E mail Etiquette
  • Networking Etiquette
  • Travel Etiquette